CHRISTOPHER PUGLISI 5500 Adams Drive The Colony (Dallas), TX 75056 Home: (469) 362-2066 Cell: (214) 207-0160 christopher_puglisi@yahoo.com Resume available online for downloading in Word format at: http://www.casabal.com/resume My LinkedIn Profile: http://www.linkedin.com/in/chrispuglisi SALES ENGINEER Accomplished Pre & Post Sales Engineer with superior analytical skills and a strong commitment to customer service. Experienced at analyzing issues and implementing systems to increase customer satisfaction, quality, and efficiency. Uses extensive planning skills to effectively translate strategic business needs into effective tactical goals. Seeking challenging role as a Pre Sales Engineer for a leading software provider. Fluent in Spanish. COMPUTER SKILLS Website Publishing & Hosting: Microsoft FrontPage, Macromedia Dreamweaver, HTML, FTP, Adobe PhotoShop Software Development: Cobol, CICS, DB2, VSAM, JCL, Microfocus Cobol, REXX, Syncsort Environments: Windows 98/ 2000/ XP; Apple OS X; IBM Mainframe, S/390, z/OS, APPC, LU6.2, TCP/IP QA & Automated Testing: Abend-Aid, File-Aid, Xpediter, QACenter for Enterprise Servers, QACenter for Websphere MQ, QAHiperstation, QADirector (Test Management), Track Record (Defect Tracking) Software & Hardware: PC Anywhere, WebEx, GoToMeeting, Proterm, Lotus Notes, MS Office, Biometric Fingerprint Scanners, Law Enforcement (Booking and Mug Shot), Biometric Identity Management, Personal Identity Verification (PIV) Card solutions PROFESSIONAL EXPERIENCE IMAGEWARE SYSTEMS, San Diego, California & Dallas, Texas, www.iwsinc.com 11/2005 - Present Sales Engineer & Project Manager - Biometric Identity Management Middleware Solutions - Create and present product demonstrations of ImageWare's Biometric Identity Management enterprise middleware solution via web conference and at customer sites in U.S. and Latin America. - Develop technical sections of proposals and answers to RFPs. - Translate client reporting or analysis objectives into solutions based on implementation or configuration. - Provide input / involvement in product related services engagements (scoping, SOW creation, positioning). - Define and achieve client needs through one-on-one sessions and on-going communication. - Translate User and Training manuals into Spanish for new releases. - Plan, direct, and manage designated projects for existing and new client engagements. - Ensure that project objectives are accomplished in accordance with outlined priorities. COMPUWARE CORPORATION, Dallas, Texas, www.compuware.com 02/1999-10/2000 & 10/2003-05/2005 Sales Engineer - QA Automated Testing Tools for Enterprise Applications - Created and presented software demonstrations of Compuware's QACenter automated testing tools to CIO's, CTO's, management, developers, and non-technical staff at various Fortune 500 clients such as Wal-Mart, American Express, FedEx, JPMorgan Chase, AT&T, and MBNA. - Developed specifications for Proof-of-Concept (POC) and demonstrations based on customer requirements. - Supported and resolved technical issues during software installation and trial period. - Maintained an in-depth technical understanding of all enterprise application testing software products and services. - Developed and facilitated demonstrations at trade shows, conferences, and regional marketing events. - Developed, coordinated, and facilitated Presentation Skills Workshop to new and existing staff to enhance performance at client demonstrations in order to effectively market and sell company product and services. - Beta tested new software releases, identify bugs, and provide feedback and assistance to edit manuals. DALLAS INDEPENDENT SCHOOL DISTRICT, Dallas, Texas, www.dallasisd.org 09/2001- 09/2003 Bilingual Elementary Teacher & Adult ESL Teacher - Instructed bilingual Kindergartners and First Graders as well as accelerated English to Spanish-speaking adults. - Designed lesson plans and age-appropriate activities to adhere to established public school curriculum. - Developed educational programs and alternative methods of learning to increase retention of learned material. - Advised adult students on educational issues to promote optimal levels of learning performance. - Monitored secondary students progress and devised student evaluation reports. ETHENTICA INC., pre-IPO startup, Dallas, Texas 10/2000-02/2001 Sales Engineer - Biometric Identity Software and Devices - Authored software architecture diagrams for Product Requirements Document and respond to customer RFP's. - Assisted sales team with validation of sales opportunities, customer discovery, and solution architecture. - Identified prospective client's needs in order effectively sell Ethentica's Biometric product solutions. AJILON (formerly IMI Systems), Dallas, Texas, www.ajilon.com 04/1997-02/1999 Programmer & Analyst Consultant - Worked at clients Sprint and Bank of America - Unit tested Cobol and CICS online programs that used tools such as Xpediter, Abend-Aid, and File-Aid. - Conducted system analysis activities and documented technical and programming specifications. - Documented and maintained technical and user requirements and training manuals. - Identified and analyzed undiscovered programs that required modifications and updates. - Engineered REXX routines to display TSO/Dialog Manager menu user panels to input test cases. AT&T, Morristown, New Jersey, www.att.com 02/1993- 04/1997 Programmer & Analyst - Trained and coached bilingual telemarketing representatives. - Installed, maintained, and troubleshot in-house and vendor supplied packages. - Created ad-hoc programs and reports, updated databases and extracts, and tested new installs and enhancements. - Served as liaison between Network Systems Department and external vendor to establish data lines connectivity. EDUCATION ELEMENTARY TEACHING CERTIFICATION PROGRAM, State of Texas Bilingual EC-4 Teacher Certification, 2003 THE CHUBB INSTITUTE, Parsippany, New Jersey Computer Programming Diploma, 1992 RUTGERS UNIVERSITY, New Brunswick, New Jersey Bachelor of Arts in Spanish, 1987 PARTICIPANT OF SPECIAL STUDY ABROAD PROGRAMS IN BOTH MEXICO AND SPAIN WITH FLUENCY IN SPANISH.