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CHRISTOPHER PUGLISI

Dallas, TX  75248

 Cell: (214) 207-0160

christopher_puglisi@yahoo.com

 

 

SENIOR  SALES  ENGINEER

Accomplished Pre and Post Sales Engineer with superior analytical skills and a strong commitment to customer service. Experienced at analyzing issues and implementing systems to increase customer satisfaction, quality, and efficiency. Effectively delivered Post Sales Training sessions to customers on use and deployment of software products.  Uses extensive planning skills to effectively translate strategic business needs into effective tactical goals.  Fluent in Spanish with overseas experience.

 

 
PROFESSIONAL EXPERIENCE

 

LENOVO, Dallas, TX     June 2007 - January 2009

Field Technical Sales Specialist – Central US, Mid-Markets
  • Effectively demonstrated and communicated the value of  Lenovo's ThinkVantage Technologies, LANDesk, Intel vPro, and Utimaco SafeGuard during onsite meetings and via Webex.
  • Trained customers on use and deployment of Lenovo's ThinkVantage Technologies via 1-on-1, "Lunch and Learn", and classroom training sessions.
  • Consistently helped Account Reps to achieve or exceed quotas by providing technical pre and post sales support to customers.
  • Recommended appropriate hardware models based on customer specifications and verified compatibility of optional hardware components.
  • Troubleshooted customer technical issues both onsite and remotely and provided resolutions in a timely manner.
  • Worked with Level 2 Support team to manage escalations of unresolved technical issues.
  • Researched and answered customer product, usability, and technical questions.
  • Contributed to Lenovo Forums website by answering customer questions.

 

IMAGEWARE SYSTEMS, San Diego, CA and Dallas, TX    November2005 - June 2007

Sales Engineer and Project Manager – Biometric Identity Management Middleware Solutions
  • Created and presented product demonstrations of ImageWare’s Biometric Identity Management enterprise middleware solution via web conference and at customer sites in U.S. and Latin America.
  • Developed technical sections of proposals and answers to RFPs.
  • Translated client reporting or analysis objectives into solutions based on implementation or configuration.
  • Provided input/involvement in product related services engagements (scoping, SOW creation, positioning).
  • Defined and achieved client needs through one-on-one sessions and on-going communication.
  • Translated User and Training manuals into Spanish for new releases.
  • Planned, directed, and managed designated projects for existing and new client engagements.
  • Ensured that project objectives are accomplished in accordance with outlined priorities.

 

COMPUWARE CORPORATION, Dallas, TX    September 2003 - May 2005

Sales Engineer - QA Automated Testing Tools for Enterprise Applications
  • Created and presented software demonstrations of Compuware’s QACenter automated testing tools to CIO’s, CTO’s, management, developers, and non-technical staff at various Fortune 500 clients such as Wal-Mart, American Express, FedEx, JPMorgan Chase, AT&T, and MBNA.
  • Trained customers in use of QACenter tools by a variety of methods including classroom labs, "Tips and Techniques" sessions and individual (1-on-1) sessions.
  • Developed specifications for Proof-of-Concept (POC) and demonstrations based on customer requirements.
  • Supported and resolved technical issues during software installation and trial period.
  • Maintained an in-depth technical understanding of all enterprise application testing software products and services.
  • Developed and facilitated demonstrations at trade shows, conferences, and regional marketing events.
  • Developed, coordinated, and facilitated Presentation Skills Workshop to new and existing staff to enhance performance at client demonstrations in order to effectively market and sell company product and services.
  • Beta tested new software releases, identify bugs, and provide feedback and assistance to edit manuals.

 

DALLAS INDEPENDENT SCHOOL DISTRICT, Dallas, TX  September 2001 - September 2003

Bilingual Elementary and Adult ESL Teacher
  • Instructed bilingual Kindergartners and First Graders as well as accelerated English to Spanish-speaking adults.
  • Designed lesson plans and age-appropriate activities to adhere to established public school curriculum.
  • Developed educational programs and alternative methods of learning to increase retention of learned material.
  • Advised adult students on educational issues to promote optimal levels of learning performance.
  • Monitored secondary students progress and devised student evaluation reports. 

 

ETHENTICA, pre-IPO startup, Dallas, TX  November2000 - February 2001

Sales Engineer - Biometric Fingerprint Identity Management
  • Authored software architecture diagrams for Product Requirements Document and respond to customer RFP’s.
  • Assisted sales team with validation of sales opportunities, customer discovery, and solution architecture. 
  • Identified prospective client’s needs in order effectively sell Ethentica’s Biometric product solutions.

 

COMPUWARE CORPORATION, Dallas, TX    January 1999 - October 2000

Sales Engineer - QA Automated Testing Tools for Enterprise Applications
  • Created and presented software demonstrations of Compuware’s QACenter automated testing tools to CIO’s, CTO’s, management, developers, and non-technical staff at various Fortune 500 clients such as Wal-Mart, American Express, FedEx, JPMorgan Chase, AT&T, and MBNA.
  • Trained customers in use of QACenter tools by a variety of methods including classroom labs, "Tips and Techniques" sessions and individual (1-on-1) sessions.
  • Developed specifications for Proof-of-Concept (POC) and demonstrations based on customer requirements.
  • Supported and resolved technical issues during software installation and trial period.
  • Maintained an in-depth technical understanding of all enterprise application testing software products and services.
  • Developed and facilitated demonstrations at trade shows, conferences, and regional marketing events.
  • Developed, coordinated, and facilitated Presentation Skills Workshop to new and existing staff to enhance performance at client demonstrations in order to effectively market and sell company product and services.
  • Beta tested new software releases, identify bugs, and provide feedback and assistance to edit manuals.

 

AJILON (formerly IMI Systems), Dallas, TX  April1997 - January 1999

Programmer Analyst/Consultant
  • Unit tested Cobol and CICS online programs that used tools such as Xpediter, Abend-Aid, and File-Aid.
  • Conducted system analysis activities and documented technical and programming specifications.
  • Documented and maintained technical and user requirements and training manuals. 
  • Identified and analyzed undiscovered programs that required modifications and updates.
  • Engineered REXX routines to display TSO/Dialog Manager menu user panels to input test cases.

 

AT&T, Morristown, New Jersey  June 1993 - April 1997

Programmer Analyst
  • Trained and coached bilingual telemarketing representatives.
  • Installed, maintained, and troubleshot in-house and vendor supplied packages.
  • Created ad-hoc programs and reports, updated databases and extracts, and tested new installs and enhancements.
  • Served as liaison between Network Systems Department and external vendor to establish data lines connectivity.  

 

 

COMPUTER SKILLS

 

Website Publishing and Hosting: Microsoft FrontPage, Macromedia Dreamweaver, HTML, FTP, Adobe PhotoShop

Software Development: Cobol, CICS, DB2, VSAM, JCL, Microfocus Cobol, REXX, Syncsort

Environments: Windows XP/Vista; Apple OS X; IBM Mainframe, S/390, z/OS, APPC, LU6.2, TCP/IP

QA and Automated Testing: Abend-Aid, File-Aid, Xpediter, QACenter for Enterprise Servers, QACenter for Websphere MQ, QAHiperstation, QADirector (Test Management), Track Record (Defect Tracking)

Software and Hardware: Lenovo ThinkVantage Technologies (Rescue and Recovery, System Migration Assistant, Access Connections, and System Update), Lenovo ThinkPads and ThinkCentre desktops, Trusted Platform Module (TPM) chip, Intel vPro, WebEx, VMWare, Lotus Notes, MS Office,  Biometric Fingerprint Readers, Law Enforcement (Booking and Mug Shot), Biometric Identity Management, Personal Identity Verification (PIV) Card solutions.

 

EDUCATION

ELEMENTARY TEACHING CERTIFICATION PROGRAM, State of TX

Bilingual EC-4 Teacher Certification, 2003

   

THE CHUBB INSTITUTE, Parsippany, New Jersey

Computer Programming Diploma, 1992

 

RUTGERS UNIVERSITY, New Brunswick, New Jersey

Bachelor of Arts in Spanish,  1987

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VOLUNTEER EXPERIENCE 

VOLUNTEER,  Resource Center Dallas,  January 2009 - presentpuglisi/salesengineer

Websites Designed: www.casabal.com and www.martysbodywork.com