CHRISTOPHER
PUGLISI
Dallas,
TX
75248
Cell: (214) 207-0160
christopher_puglisi@yahoo.com
Accomplished Pre and Post Sales Engineer
with superior analytical skills and a strong commitment to customer
service. Experienced at analyzing issues and implementing systems to
increase customer satisfaction, quality, and efficiency. Effectively
delivered Post Sales Training sessions to customers on use and deployment
of software products. Uses
extensive planning skills to effectively translate strategic business
needs into effective tactical goals. Fluent in Spanish with overseas
experience.
PROFESSIONAL EXPERIENCE
LENOVO, Dallas, TX June
2007 - January 2009
Field Technical Sales Specialist – Central
US, Mid-Markets
- Effectively demonstrated and communicated the
value of Lenovo's ThinkVantage Technologies, LANDesk, Intel vPro,
and Utimaco SafeGuard during onsite meetings and via Webex.
- Trained customers on use and deployment of
Lenovo's ThinkVantage Technologies via 1-on-1, "Lunch and Learn", and
classroom training sessions.
- Consistently helped Account Reps to achieve or
exceed quotas by providing technical pre and post sales support to
customers.
- Recommended appropriate hardware models based on
customer specifications and verified compatibility of optional hardware
components.
- Troubleshooted customer technical issues both
onsite and remotely and provided resolutions in a timely manner.
- Worked with Level 2 Support team to manage
escalations of unresolved technical issues.
- Researched and answered customer product,
usability, and technical questions.
- Contributed to Lenovo Forums website by
answering customer questions.
IMAGEWARE SYSTEMS, San Diego, CA and Dallas, TX November2005 -
June 2007
Sales Engineer and Project Manager –
Biometric Identity Management Middleware Solutions
- Created and presented product demonstrations of
ImageWare’s Biometric Identity Management enterprise middleware solution
via web conference and at customer sites in U.S. and Latin
America.
- Developed technical sections of proposals and
answers to RFPs.
- Translated client reporting or analysis
objectives into solutions based on implementation or
configuration.
- Provided input/involvement in product related
services engagements (scoping, SOW creation, positioning).
- Defined and achieved client needs through
one-on-one sessions and on-going communication.
- Translated User and Training manuals into
Spanish for new releases.
- Planned, directed, and managed designated
projects for existing and new client engagements.
- Ensured that project objectives are accomplished
in accordance with outlined priorities.
COMPUWARE CORPORATION, Dallas, TX September 2003 - May
2005
Sales Engineer - QA Automated Testing Tools
for Enterprise Applications
- Created and presented software demonstrations of
Compuware’s QACenter automated testing tools to CIO’s, CTO’s,
management, developers, and non-technical staff at various Fortune 500
clients such as Wal-Mart, American Express, FedEx, JPMorgan Chase,
AT&T, and MBNA.
- Trained customers in use of QACenter tools by a variety of methods
including classroom labs, "Tips and Techniques" sessions and
individual (1-on-1) sessions.
- Developed specifications for Proof-of-Concept
(POC) and demonstrations based on customer requirements.
- Supported and resolved technical issues during
software installation and trial period.
- Maintained an in-depth technical understanding
of all enterprise application testing software products and
services.
- Developed and facilitated demonstrations at
trade shows, conferences, and regional marketing events.
- Developed, coordinated, and facilitated
Presentation Skills Workshop to new and existing staff to enhance
performance at client demonstrations in order to effectively market and
sell company product and services.
- Beta tested new software releases, identify
bugs, and provide feedback and assistance to edit manuals.
DALLAS INDEPENDENT SCHOOL DISTRICT, Dallas, TX September 2001 - September
2003
Bilingual Elementary and Adult ESL Teacher
- Instructed bilingual Kindergartners and First
Graders as well as accelerated English to Spanish-speaking
adults.
- Designed lesson plans and age-appropriate
activities to adhere to established public school curriculum.
- Developed educational programs and alternative
methods of learning to increase retention of learned material.
- Advised adult students on educational issues to
promote optimal levels of learning performance.
- Monitored secondary students progress and
devised student evaluation reports.
ETHENTICA, pre-IPO startup, Dallas, TX November2000 - February
2001
Sales Engineer - Biometric Fingerprint
Identity Management
- Authored software architecture diagrams for
Product Requirements Document and respond to customer RFP’s.
- Assisted sales team with validation of sales
opportunities, customer discovery, and solution architecture.
- Identified prospective client’s needs in order
effectively sell Ethentica’s Biometric product solutions.
COMPUWARE CORPORATION, Dallas, TX January 1999 - October
2000
Sales Engineer - QA Automated Testing Tools
for Enterprise Applications
- Created and presented software demonstrations of
Compuware’s QACenter automated testing tools to CIO’s, CTO’s,
management, developers, and non-technical staff at various Fortune 500
clients such as Wal-Mart, American Express, FedEx, JPMorgan Chase,
AT&T, and MBNA.
- Trained customers in use of QACenter tools by a variety of methods
including classroom labs, "Tips and Techniques" sessions and
individual (1-on-1) sessions.
- Developed specifications for Proof-of-Concept
(POC) and demonstrations based on customer requirements.
- Supported and resolved technical issues during
software installation and trial period.
- Maintained an in-depth technical understanding
of all enterprise application testing software products and
services.
- Developed and facilitated demonstrations at
trade shows, conferences, and regional marketing events.
- Developed, coordinated, and facilitated
Presentation Skills Workshop to new and existing staff to enhance
performance at client demonstrations in order to effectively market and
sell company product and services.
- Beta tested new software releases, identify
bugs, and provide feedback and assistance to edit manuals.
AJILON (formerly IMI Systems), Dallas, TX April1997 - January
1999
Programmer Analyst/Consultant
- Unit tested Cobol and CICS online programs that
used tools such as Xpediter, Abend-Aid, and File-Aid.
- Conducted system analysis activities and
documented technical and programming specifications.
- Documented and maintained technical and user
requirements and training manuals.
- Identified and analyzed undiscovered programs
that required modifications and updates.
- Engineered REXX routines to display TSO/Dialog
Manager menu user panels to input test cases.
AT&T, Morristown, New Jersey June 1993 - April
1997
Programmer Analyst
- Trained and coached bilingual telemarketing
representatives.
- Installed, maintained, and troubleshot in-house
and vendor supplied packages.
- Created ad-hoc programs and reports, updated
databases and extracts, and tested new installs and enhancements.
- Served as liaison between Network Systems
Department and external vendor to establish data lines
connectivity.
COMPUTER SKILLS
Website Publishing and Hosting:
Microsoft FrontPage, Macromedia Dreamweaver, HTML, FTP, Adobe
PhotoShop
Software Development: Cobol, CICS, DB2,
VSAM, JCL, Microfocus Cobol, REXX, Syncsort
Environments: Windows XP/Vista; Apple OS X;
IBM Mainframe, S/390, z/OS, APPC, LU6.2, TCP/IP
QA and Automated Testing: Abend-Aid,
File-Aid, Xpediter, QACenter for Enterprise Servers, QACenter for
Websphere MQ, QAHiperstation, QADirector (Test Management), Track Record
(Defect Tracking)
Software and Hardware: Lenovo ThinkVantage
Technologies (Rescue and Recovery, System Migration Assistant, Access
Connections, and System Update), Lenovo ThinkPads and ThinkCentre
desktops, Trusted Platform Module (TPM) chip, Intel vPro,
WebEx, VMWare, Lotus Notes, MS Office, Biometric Fingerprint
Readers, Law Enforcement (Booking and Mug Shot), Biometric Identity
Management, Personal Identity Verification (PIV) Card solutions.
EDUCATION
ELEMENTARY TEACHING
CERTIFICATION PROGRAM, State of TX
Bilingual EC-4 Teacher
Certification, 2003
THE CHUBB INSTITUTE,
Parsippany, New Jersey
Computer Programming
Diploma, 1992
RUTGERS UNIVERSITY, New
Brunswick, New Jersey
Bachelor of Arts in
Spanish, 1987
See This Resume at
Yahoo Hotjobs : http://hotjobs.yahoo.com/resumes/christoph
VOLUNTEER EXPERIENCE
VOLUNTEER, Resource
Center Dallas, January 2009 -
presentpuglisi/salesengineer
Websites Designed: www.casabal.com and
www.martysbodywork.com